Help! Dear Polaris Support...

When I want to record presence with my smartphone, the menu is not displayed?

Your CICO and the Polaris team will support you

Answer of the Polaris Support:

On the smartphone, the menu is displayed by tapping the icon with the 9 rectangles.

The familiar menu structure then appears, which can be used to select the current events

Tap on the three dots to open the menu

You can't see all the functions on a smartphone when held upright. To record the presence, it must be held horizontally. The presences can then be scanned or entered manually.

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Support is provided by the CICOs and DICOs and by the Polaris Team. However, the organisation is different in the countries.

Here you can find the Polaris support of the countries

Support for My Rotary

The My Rotary system is operated and supported by Rotary International and is not the same as Polaris. If you need support for My Rotary, please login with into your My Rotary account (not the one for Polaris!) and contact Rotary Support Center at rotarysupportcenter@rotary.org.

Rotary International Europe/Africa Office

Rotary International
Marco Nicosia
Witikonerstrasse 15, 8032 Zurich, Switzerland
Tel: (41-44) 387 71 11 Fax: (41-44) 422 50 41, eao@rotary.org
Opening hours: 8.30 - 17.30